WHAT IS COMMUNICATION?
USING MEDICAL JARGON CAN LEAD TO A LACK OF THIS BETWEEN YOU AND THE RESIDENT.
WHAT IS SMILE?
IT TAKES 43 MUSCLES IN THE FACE TO PERFORM THIS SIMPLE ACT.
WHAT IS BEDSIDE MANNER?
DESPITE THE NAME, RESIDENTS DON'T NEED TO BE ON A MATTRESS TO BENEFIT FROM THIS SOOTHING CARETAKER DEMEANOR.
wHAT IS JUDGE?
WHEN RESIDENTS SHARE INFORMATION WITH US THAT WE HAVE STRONG REACTIONS TO, IT CAN BE HARD NOT TO DO THIS BUT IT'S IMPORTANT THAT WE DON'T. EVEN IF YOUR NAME IS JUDY.
WHAT IS FEELING RESPECTED?
THIS IMPORTANT FEELING IS ATTAINED WHEN THE RESIDENT FEELS SAFE, FREE TO EXPRESS THEMSELVES, AND CONFIDENT. ARETHA FRANKLIN SINGS ABOUT IT.
WHAT IS THE RESIDENT'S NAME?
USING THIS TO ADDRESS THE RESIDENT WHEN YOU FIRST WALK INTO THEIR ROOM CREATES A CULTURE OF RESPECT AND RECOGNITION.
WHAT IS resident-centered care?
THINKING BEYOND NUMBERS ON A CHART, THIS OUTCOME REQUIRES CONSIDERING THE BIGGER PICTURE OF WHAT IS IMPORTANT TO RESIDENTS.
wHAT IS EYE CONTACT?
This act produces a powerful, subconscious sense of connection that extends even to drawn or photographed eyes.
WHAT IS ATTENTION TO DETAIL?
The ability to achieve thoroughness and accuracy in absorbing information. Paying attention to the little things.
WHAT ARE FACIAL EXPRESSIONS?
It is estimated that humans can make over 10,000 of these. Raising your eyebrows, for example.
WHAT ARE DISTRACTIONS?
Sometimes known as "shiny objects", these can take our attention away from our RESIDENT, resulting in a lack of attentiveness.
WHAT IS body language?
Moving the position of your body towards the resident to show you are interested in what they are saying.
WHAT IS HONESTY?
BE TRUTHFUL! THIS IS REFERRED TO AS THE BEST POLICY.
wHAT IS empathy?
It's the ability to understand and share the feelings of another.
WHAT IS TONE?
Your voice matters! Changing this can greatly impact the message you are trying to convey. It's how you sound when speaking out loud.
THE ART OF CARING